Cancellation & Refund Policy

1No Returns on Food Products

Due to food safety, hygiene and perishability considerations, food products purchased through the Rashmi Sweets website cannot be returned once delivered.

2No Refunds for Change of Mind

Once an order has been confirmed and processed, cancellation due to a change of mind, incorrect product selection, personal preference or any other reason attributable to the customer may not be accepted.

3Cancellation Before Processing

If a customer wishes to cancel an order, the cancellation request should be made as soon as possible by contacting Rashmi Sweets through the available customer support channels.

Cancellation may be possible only if the order has not already been prepared, packed or handed over for delivery. Once preparation or dispatch has commenced, cancellation may no longer be possible.

4Damaged, Incorrect or Defective Orders

While we take reasonable care to ensure that every order is correctly packed and dispatched, if you receive:

• A product different from what you ordered;
• A package that appears to have been materially damaged during delivery; or
• A product with a genuine quality issue attributable to Rashmi Sweets,

please contact us as soon as possible after delivery, preferably within 24 hours, with your Order ID and clear photographs/videos of the product and packaging.

5Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate payment mechanism.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution involved.

6Delivery Delays

A delay caused by a third-party delivery partner, traffic, weather conditions, operational disruptions, festivals, force majeure events or circumstances beyond Rashmi Sweets' reasonable control does not automatically qualify an order for cancellation or refund. Such cases will be evaluated based on the circumstances and the applicable delivery partner's policies.

7Perishable Products

Rashmi Sweets shall not be responsible for deterioration of products resulting from improper storage, handling, delayed consumption or failure to follow the recommended storage instructions after delivery.

8Customer Information

Customers are responsible for providing accurate contact and delivery information. Orders that cannot be delivered because of incorrect or incomplete information may not be eligible for a refund.

9Contact Us

To request a cancellation or report an issue with your order, please keep your Order ID handy and reach out to: