Introduction

At Rashmi Sweets, we understand that sometimes plans change, and you may need to cancel your order. Our Cancellation Policy outlines the terms and conditions for canceling an order with us. Please read this policy carefully before placing your order.

Cancellation by Customer

1. How to Cancel: To cancel your order, please contact our customer support team as soon as possible at sales@rashmisweets.com. Please provide your order number and reason for cancellation.
2. Refunds for Cancellations:
   • If you cancel your order within the allowed time frame, you will receive a full refund to your original method of payment.
   • If the cancellation request is received after the allowed time frame and the order has already been processed or shipped, we may not be able to provide a full refund. In such cases, please refer to our Return and Refund Policy for further instructions.

Cancellation by Rashmi Sweets

1. Order Unavailability: Rashmi Sweets reserves the right to cancel orders for any reason, including but not limited to product unavailability, errors in pricing or product information, or issues identified by our fraud detection department.
2. Notification: If we cancel your order, we will notify you via email or phone as soon as possible. You will receive a full refund to your original method of payment.
3. Refund Processing: Refunds for canceled orders will be processed within a certain number of days, depending on your card issuer’s policies.

Special Conditions

1. Bulk Orders: For bulk or custom orders, cancellations may be subject to additional terms and conditions. Please contact our customer support team for more information.
2. Perishable Goods: Due to the perishable nature of our products, once an order for perishable goods has been processed, it cannot be canceled.

Changes to Orders

1. Modifying Orders: If you wish to make changes to your order (such as altering the delivery address or changing the product), please contact us at sales@rashmisweets.com as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
2. Additional Charges: Any additional charges incurred due to modifications will be communicated to you and must be paid before the order is dispatched.

Contact Us

If you have any questions about our Cancellation Policy, please contact us:

Email: sales@rashmisweets.com